FAQs

  • HOW DOES IT WORK?

    After completing our free online estimator you will receive an instant offer. If you accept the offer just fill out a simple form. We will mail you a box with a pre-paid return label and instructions. The shipping is free for you.

  • HOW DO I ship my laptop?

    We will email you prepaid FedEx/UPS shipping label. You could get free shipping box at any grocery store like Costco, Walmart etc.  Ask the associate to help you. Sometimes stores will have those on the side that people could get it without asking. Put your laptop in the box, attach the shipping label to the box, and drop the box at ANY FedEx/UPS office.

  • How Can I request free shipping box form LaptopNuts?

    We can send the box only if your quote qualifies, email us after you submit the quote. If your quote is eligible we will send you an empty box with Free Pre-paid FedEx or UPS label, and it takes up to 7 days travel time for an empty box to arrive.

  • Should I erase sensitive information that I have on my hard drive?

    All information you have stored on your laptop will be immediately erased. We format every hard drive when laptop is processed.

  • When will I get money?

    We will mail your check the next business day after we receive your laptop. If you prefer PayPal transfer as a payment method, your cash will be at your displosal immediately.

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