• 01

    How does it work?

    After completing our free online estimator, you will receive an instant offer. If you accept the offer, just fill out a simple form. We will email you a free pre-paid return label and instructions. The shipping is free for you.

  • 02

    How do I ship my laptop?

    We will email you a prepaid FedEx/UPS shipping label. You could get a free shipping box at any grocery store like Costco, Walmart, etc. Ask the associate to help you. Sometimes stores will have those on the side that people could get without asking. Place your laptop and an appropriate amount of padding in the box, attach the shipping label to the box, and drop it at ANY FedEx/UPS office.

  • 03

    Should I erase sensitive information that I have on my hard drive?

    All information you have stored on your laptop will be immediately erased. We format every hard drive when a laptop is disassembled and processed.

  • 04

    When will I get my money?

    We will mail your check the next business day after we receive your laptop. If you prefer PayPal transfer as a payment method, your funds will be transferred immediately.

  • 05

    What laptop brands do you accept?

    We accept laptops from a wide range of brands, including Apple, Dell, HP, Lenovo, Asus, Acer, and many others. You can check our website for a complete list of accepted brands.

  • 06

    Is there a minimum specification requirement for laptops?

    Yes, we have minimum specification requirements for the laptops we accept. Your laptop should meet a certain performance and condition standard. You can find the details on our website or in the online estimator.

  • 07

    Can I sell a laptop with a broken screen?

    We do accept laptops with broken screens, but the offer may be adjusted based on the extent of the damage. You can still get an estimate using our online estimator.

  • 08

    What if I can't find my laptop model in the estimator?

    If your laptop model is not listed in the estimator, you can contact our customer support for assistance. We will do our best to provide a customized offer for your specific laptop model.

  • 09

    Do I need to include accessories with the laptop?

    Accessories like chargers, cables, and carrying cases are not required, but including them may increase the value of your offer. You can choose to include or exclude them when filling out the form.

  • 10

    Is there a time limit for accepting the offer?

    Once you receive the offer, you have a certain timeframe to accept it. This timeframe will be mentioned in the offer email. If you don't accept it within that period, you may need to reevaluate your laptop's value with a new estimate.

    • 11

      What if my laptop has a damaged keyboard or touchpad?

      We do accept laptops with damaged keyboards or touchpads. However, the extent of the damage will affect the final offer. Be sure to accurately describe the condition of your laptop in the online estimator for a more precise quote.

    • 12

      Can I sell multiple laptops at once?

      Yes, you can sell multiple laptops at once. Simply use the estimator for each laptop and add them to your cart. You can then submit them together in one shipment for added convenience.

    • 13

      Is there a warranty for laptops I buy from your site?

      We offer a warranty for laptops purchased from our site. The warranty period and terms may vary, so please check the product details for specific information about the warranty for each laptop.

    • 14

      What payment methods do you offer?

      We offer multiple payment methods, including checks, PayPal transfers, and sometimes even cryptocurrency. You can choose your preferred payment method when completing the sale process.

    • 15

      How long does it take for my laptop to be evaluated?

      Our evaluation process is typically fast. Once we receive your laptop, it usually takes a day or two to complete the assessment and provide you with a final offer.

    • 16

      What if I change my mind after sending my laptop?

      If you change your mind after sending your laptop, please contact our customer support as soon as possible. Depending on the status of your laptop, we will do our best to assist you with the situation.

    • 17

      Can I sell a laptop with a dead battery?

      Yes, you can sell a laptop with a dead battery. We accept laptops with various conditions, including dead batteries. Be sure to specify the battery condition when using the online estimator.

    • 18

      Do you accept international shipments?

      We primarily serve customers within the United States. However, if you are located outside the U.S. and wish to sell your laptop, please contact our customer support to inquire about the possibility of international shipments.

    • 19

      Are there any hidden fees or costs?

      There are no hidden fees or costs associated with selling your laptop to us. Our online estimator provides a transparent and accurate quote, and the shipping is also free. You'll receive the amount agreed upon in your offer.

    • 20

      What happens if my laptop is not as described?

      If the condition of your laptop does not match the description provided during the estimation process, we will adjust the offer accordingly. You will have the option to accept the revised offer or have your laptop returned to you.