01
After completing our free online estimator, you will receive an instant offer. If you accept the offer, just fill out a simple form. We will email you a free pre-paid return label and instructions. The shipping is free for you.
02
We will email you a prepaid FedEx/UPS shipping label. You could get a free shipping box at any grocery store like Costco, Walmart, etc. Ask the associate to help you. Sometimes stores will have those on the side that people could get without asking. Place your laptop and an appropriate amount of padding in the box, attach the shipping label to the box, and drop it at ANY FedEx/UPS office.
03
All information you have stored on your laptop will be immediately erased. We format every hard drive when a laptop is disassembled and processed.
04
We will mail your check the next business day after we receive your laptop. If you prefer PayPal transfer as a payment method, your funds will be transferred immediately.
05
We accept laptops from a wide range of brands, including Apple, Dell, HP, Lenovo, Asus, Acer, and many others. You can check our website for a complete list of accepted brands.
06
Yes, we have minimum specification requirements for the laptops we accept. Your laptop should meet a certain performance and condition standard. You can find the details on our website or in the online estimator.
07
We do accept laptops with broken screens, but the offer may be adjusted based on the extent of the damage. You can still get an estimate using our online estimator.
08
If your laptop model is not listed in the estimator, you can contact our customer support for assistance. We will do our best to provide a customized offer for your specific laptop model.
09
Accessories like chargers, cables, and carrying cases are not required, but including them may increase the value of your offer. You can choose to include or exclude them when filling out the form.
10
Once you receive the offer, you have a certain timeframe to accept it. This timeframe will be mentioned in the offer email. If you don't accept it within that period, you may need to reevaluate your laptop's value with a new estimate.
11
We do accept laptops with damaged keyboards or touchpads. However, the extent of the damage will affect the final offer. Be sure to accurately describe the condition of your laptop in the online estimator for a more precise quote.
12
Yes, you can sell multiple laptops at once. Simply use the estimator for each laptop and add them to your cart. You can then submit them together in one shipment for added convenience.
13
We offer a warranty for laptops purchased from our site. The warranty period and terms may vary, so please check the product details for specific information about the warranty for each laptop.
14
We offer multiple payment methods, including checks, PayPal transfers, and sometimes even cryptocurrency. You can choose your preferred payment method when completing the sale process.
15
Our evaluation process is typically fast. Once we receive your laptop, it usually takes a day or two to complete the assessment and provide you with a final offer.
16
If you change your mind after sending your laptop, please contact our customer support as soon as possible. Depending on the status of your laptop, we will do our best to assist you with the situation.
17
Yes, you can sell a laptop with a dead battery. We accept laptops with various conditions, including dead batteries. Be sure to specify the battery condition when using the online estimator.
18
We primarily serve customers within the United States. However, if you are located outside the U.S. and wish to sell your laptop, please contact our customer support to inquire about the possibility of international shipments.
19
There are no hidden fees or costs associated with selling your laptop to us. Our online estimator provides a transparent and accurate quote, and the shipping is also free. You'll receive the amount agreed upon in your offer.
20
If the condition of your laptop does not match the description provided during the estimation process, we will adjust the offer accordingly. You will have the option to accept the revised offer or have your laptop returned to you.